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Help with FSOLDigital?

PostPosted: Tue Nov 08, 2016 1:40 pm
by poet
Hi,

Sorry for the rubbish 1st post, been a lurker not a poster for a while.

Last few weeks bought a few downloads from the fsoldigital website.

Today am away from home PC and bought the Calendar package, but also wanted to redownload some of my recent purchases to listen to today, but the only thing showing in my account page is the recent purchase of the calendar, no download options for any other purchases (some less than 2 weeks ago).

Is there any way to re-download recent purchases?

Thanks for your time. And if this isn't the right place to post this, if anyone could point my in the correct direction I'd appreciate it.
Cheers.

Re: Help with FSOLDigital?

PostPosted: Tue Nov 08, 2016 2:18 pm
by Pandemonium
Contact graham@frdm.co.uk - he'll sort you out.

Yeah it's strange, I don't see my purchased downloads list either - they're probably restarted with the new design of the site.

Re: Help with FSOLDigital?

PostPosted: Tue Nov 08, 2016 2:23 pm
by poet
Thanks for the prompt and helpful reply. :)

Re: Help with FSOLDigital?

PostPosted: Wed Nov 09, 2016 7:50 am
by ronniedobbs
Do we know if the first calendar download goes out on Jan. 1?

Re: Help with FSOLDigital?

PostPosted: Tue May 02, 2017 6:54 pm
by ronniedobbs
Is the account dashboard showing any purchase or download information for anyone else? I've tried in Chrome and IE and it just shows my addresses, but I can't find orders / history etc.

Re: Help with FSOLDigital?

PostPosted: Tue May 02, 2017 8:20 pm
by mcbpete
Just checked and the only thing it has listed for me is the recent purchase of the 'Archived Environmental Views' digital download, doesn't seem to have any purchases prior to that weirdly.... Wonder if they've done some big database purge ?

Re: Help with FSOLDigital?

PostPosted: Tue May 02, 2017 10:33 pm
by Pandemonium
Same for me...
They did this once before,
I mentioned it to Brian, he said all data was saved and will be restored,
and I kinda forgot to check what happened later :)